\ud83d\udcac Improving the customer experience is one of our priorities, and our Zendesk After-Sales platform is part of that.<\/p>\n\n
today an essential pillar.<\/p>\n\n
Thanks to this tool, we centralize all support requests, whether for maintenance, assistance, or other issues.<\/p>\n\n
technical or intervention monitoring.<\/p>\n\n
Each request is tracked, prioritized, and handled with greater efficiency.<\/p>\n\n
Each request is tracked, prioritized, and handled with greater responsiveness, allowing us to offer a more fluid, transparent, and above all, higher quality of service.<\/p>\n\n
personnalised.<\/p>\n\n
\u2728 With Zendesk, we gain:<\/p>\n\n
Efficiency: a clear overview of each request and its progress,<\/p>\n\n
Traceability: a complete history for sustainable support,<\/p>\n\n
Coordination: simplified communication between our technical teams, customer service, and support.<\/p>\n\n
Proximity: enhanced monitoring to better meet our customers’ expectations.<\/p>\n\n
This platform embodies our desire to structure our After-Sales service and continue to raise our level of<\/p>\n\n
service, combining operational rigor with relational excellence.<\/p>\n\n
service, combining rigor \ud83c\udfaf Our goal: to offer a smoother, more responsive, and increasingly reliable customer experience.and relational excellence.<\/p>\n\n
LIEN : https:\/\/alma-support.zendesk.com\/hc\/en-gb<\/p>\n","protected":false},"featured_media":11099,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[91],"brands":[92],"class_list":["post-11125","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-news-en","brands-alma-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/blog\/11125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/types\/blog"}],"version-history":[{"count":1,"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/blog\/11125\/revisions"}],"predecessor-version":[{"id":11126,"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/blog\/11125\/revisions\/11126"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/media\/11099"}],"wp:attachment":[{"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/media?parent=11125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/categories?post=11125"},{"taxonomy":"brands","embeddable":true,"href":"https:\/\/www.alma-group.com\/en\/wp-json\/wp\/v2\/brands?post=11125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}